James Hoffman

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Daily History - Current Fiscal Month
SPLAN MTD
5.85% (rank #274)
Capture MTD
89.68%
Bag Sale MTD
1.50%
Productivity MTD
16.44
as of 2026-08-02
DateSPLAN AttachSPLAN RankCapture %Bag Sale %ProductivityProd. Rank
2026-08-01 5.80% #177 1.44%
2026-07-31 0.00% #340 0.00%
2026-07-30 6.67% #101 95.83% 0.00% 14.74 #3
SPLAN attach and bag sale
Daily trend by date.
Capture
Daily trend by date.
Weekly Scorecard - snapshot as of 2026-08-02 (overall rank #2, score 76.25)
Greeting100.00% (rank #1)▲ vs store avg 90.00%
Feel Welcome100.00% (rank #1)▲ vs store avg 90.00%
Efficiently Process Trans100.00% (rank #1)– vs store avg 100.00%
Pleasant Thank You100.00% (rank #1)– vs store avg 100.00%
Total Customer Capture91.89%▼ vs store avg 0.92%
Default %10.02% (rank #9)▲ vs store avg 0.07%
Service Plan %5.85% (rank #10)▼ vs store avg 0.08%
Service Plan Revenue$2,147.69
ISPU Replacement Attach9.89% (rank #2)▲ vs store avg 0.03%
DT/NB Plan Attach6.52% (rank #7)▼ vs store avg 0.07%
Productivity16.44 (rank #4)▲ vs store avg 13.79

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