Overall Rank — Yesterday
#21 / 30
Overall Rank — MTD (August 2026)
#20 / 30
Guest Satisfaction (NPS)
NPS Acceptable Wait
83.87%
rank #16
MTD (August 2026): 83.87% (rank #16)
NPS Recommend MC
85.71%
rank #21
MTD (August 2026): 85.71% (rank #21)
NPS Feel Welcome
83.33%
rank #23
MTD (August 2026): 83.33% (rank #23)
Customer Capture
New Customer Capture
74.65%
rank #21
MTD (August 2026): 77.87% (rank #18)
Total Customer Capture
92.84%
rank #22
MTD (August 2026): 93.16% (rank #20)
Name Capture
92.35%
rank #6
MTD (August 2026): 92.40% (rank #6)
Email Capture
96.20%
rank #12
MTD (August 2026): 96.00% (rank #11)
Service Plans
Service Plan %
7.10%
rank #13
MTD (August 2026): 6.66% (rank #12)
Service Plan RPU
$2.69
rank #19
MTD (August 2026): $3.19 (rank #9)
In-Store Pickup & Warehouse
ISPU TY
100.00%
rank #1
MTD (August 2026): 100.00% (rank #1)
WP % Rejected
2.94%
rank #25
MTD (August 2026): 0.78% (rank #20)
WP Confirm % <18 Min
95.59%
rank #22
MTD (August 2026): 96.57% (rank #18)
WP Partial %
0.00%
rank #1
MTD (August 2026): 0.31% (rank #7)
Productivity & Hours
Productivity
17.85
rank #18
MTD (August 2026): 17.37 (rank #14)
CSR Hours % to Forecast
100.34%
rank #1
MTD (August 2026): 97.60% (rank #8)
Inv Spc Hours
62.48%
rank #10
MTD (August 2026): 95.42% (rank #6)